Warranty Policy

Vault Smart Locks Warranty Policy

Last Updated: 30/10/25
 Contact: info@vaultsmartlocks.com
 Website: www.vaultsmartlocks.com.au
 ABN: 70 688 743 124

Our Commitment to Quality

At Vault Smart Locks, we stand behind the quality and performance of our products. Each lock is designed and manufactured to meet high standards of reliability, security, and durability.

This warranty outlines the protection offered to our customers against defects in materials and workmanship under normal residential or commercial use.

Warranty Coverage

Standard Warranty

Vault Smart Locks products are covered by a 12-month limited warranty from the date of purchase against product defects. 

Select Signature Range models include a 24-month warranty, which will be specified on the product listing or packaging.

During the warranty period, Vault Smart Locks will, at its discretion:

  • Repair the product;

  • Replace it with the same or an equivalent model; or

  • Provide a refund of the original purchase price.

This warranty applies only to the original purchaser and is not transferable.

What This Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and tear;

  • Cosmetic damage that does not affect performance;

  • Damage caused by incorrect installation, misuse, neglect, modification, or accident;

  • Damage due to improper handling or installation by an unlicensed technician;

  • Products that have been disassembled, tampered with, or where the security seal or warranty label has been removed;

  • Battery leakage or failure, or damage caused by incorrect battery usage;

  • Environmental or weather damage caused by use outside recommended operating conditions;

  • Labour, installation, or removal costs associated with replacing or reinstalling products;

  • Work performed before warranty approval or assessment.

Local and Non-Local Warranty Policy

Local Service

For customers within Sydney, Brisbane, Melbourne, Adelaide and Perth, Vault Smart Locks charges a $200 warranty assessment holding fee. This fee is refundable if the issue is shown to be covered under warranty.

Non-Local Service

For customers outside this service area, Vault Smart Locks charges a $250 warranty assessment holding fee. This fee is refundable if the issue is shown to be covered under warranty. For customers in remote locations, Vault Smart Locks may request for the lock to be returned for assessment.

If the product is found to be outside warranty or damaged due to excluded causes, the customer may purchase a replacement at a discounted rate (equal to the cost of the new unit minus the warranty assessment fee).

Failure to return the original product if requested or pay the outstanding balance may void your warranty. 

How to Make a Warranty Claim

To submit a claim:

  1. Email info@vaultsmartlocks.com.au with the following details:

    • Proof of purchase (invoice or receipt);

    • Product model and serial number (if applicable);

    • A brief description of the issue;

    • Your name, contact details, and installation address.

  2. You may be asked to return the product for inspection.

  3. We will assess your claim and advise of the outcome and next steps.

Proof of Purchase

Proof of purchase is required for all warranty claims. If purchased online through our official store, we may be able to locate your order using your email address or order number.

Transferability

This warranty applies only to the original purchaser and cannot be transferred to subsequent owners.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is provided in addition to your rights under the Australian Consumer Law.

Contact Us

If you have any questions or need assistance with a claim, please contact:

Vault Smart Locks Pty Ltd
 Email: info@vaultsmartlocks.com.au

 Website: www.vaultsmartlocks.com.au