Terms of service

Vault Smart Locks Pty Ltd
 ABN: 70 688 743 124
Last Updated: 04/08/2026
Contact: info@vaultsmartlocks.com Website: www.vaultsmartlocks.com.au

Introduction and Acceptance

The website www.vaultsmartlocks.com.au is operated by Vault Smart Locks Pty Ltd (ABN 70 688 743 124) and its related bodies corporate (“Vault Smart Locks”, “we”, “our” or “us”).

By accessing or using this website or placing an order through it, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, you should not use this website or the services offered through it.

We may modify these Terms at any time by publishing the updated Terms on this website. Your continued use of the website after an update constitutes acceptance of the updated Terms.

Website Use

This website is intended for use within Australia. Any person, company or entity accessing the website is referred to as “you” or “your”.

Vault Smart Locks reserves the right to restrict or deny access to the website at any time.

You agree to use this website only for lawful purposes and in accordance with these Terms.

Ordering and Acceptance

Orders placed through this website are subject to acceptance by Vault Smart Locks.

An acknowledgement that we have received an order does not constitute acceptance of that order. We reserve the right to accept or reject any order for reasons including:

  • Product availability;
  • Errors in pricing, product information or descriptions;
  • Suspected fraud or misuse;
  • Delivery restrictions; or
  • An inability to verify information supplied by the customer.

You are responsible for ensuring that all order details, including your name, delivery address, telephone number and email address, are complete and accurate.

Pricing and Payment

All prices are stated in Australian dollars and include GST unless otherwise stated.

Payment must be made at the time of order using an approved payment method. By authorising payment, you confirm that you are the cardholder or are otherwise authorised to use the relevant payment method.

If a pricing, product information or other website error occurs, Vault Smart Locks may cancel an affected order, correct the error or offer the customer the opportunity to proceed using the corrected information.

Shipping and Delivery

Orders are generally processed within one to two business days after payment unless the product is on backorder or a different processing period is specified.

Once an order has been dispatched, customers should generally allow up to seven business days for delivery within Australia.

Products are dispatched by tracked delivery from our Sydney warehouse.

Any delivery timeframe provided is an estimate only. Vault Smart Locks is not responsible for delays outside its reasonable control.

Vault Smart Locks is not responsible for loss, delay or failed delivery resulting from incorrect or incomplete delivery details supplied by the customer. Additional delivery charges may apply where a parcel is returned and must be dispatched again.

Product Specifications

We take reasonable steps to ensure that product details and descriptions are accurate. However, product specifications, materials, colours and finishes may vary slightly from the images or descriptions displayed on the website.

Product images are provided for reference purposes only.

Vault Smart Locks is not responsible for minor variations that do not materially affect the product’s operation, performance or intended function.

Returns and Refunds

Products may be returned in accordance with the Australian Consumer Law, our Returns Policy or with our prior written approval.

Where a product is faulty, damaged, incorrectly supplied or otherwise fails to comply with a statutory consumer guarantee, Vault Smart Locks will provide the remedy required by law.

Please select products carefully. Fees and conditions may apply to change-of-mind returns, including where a product is incompatible with a particular door, door configuration, installation location or other unique installation requirement.

Further information is available in our Returns Policy.

Dead on Arrival Products

A product may be treated as Dead on Arrival, or “DOA”, where it is delivered with a significant fault that prevents it from operating for its intended purpose.

Customers must notify Vault Smart Locks of a suspected DOA product within 30 days of delivery and provide:

  • Proof of purchase;
  • A description of the fault;
  • Photographs or videos reasonably requested by Vault Smart Locks; and
  • The results of any reasonable troubleshooting steps requested by Vault Smart Locks.

Vault Smart Locks may require the product to be returned or otherwise assessed before confirming that it is DOA.

Where a product is confirmed to be DOA, Vault Smart Locks will provide a replacement, repair or refund, as appropriate and subject to the Australian Consumer Law.

Claims made more than 30 days after delivery will be assessed under the applicable manufacturer’s warranty and the Australian Consumer Law.

The DOA policy does not cover damage caused after delivery, incorrect installation, misuse, modification, incompatible doors or components, battery issues, environmental exposure or other causes that are not attributable to a defect existing at the time of delivery.

Warranty

Vault Smart Locks provides a limited manufacturer’s warranty on eligible products.

Unless otherwise stated on the relevant product listing or packaging:

  • Standard Vault Smart Locks products include a 12-month manufacturer’s warranty; and
  • Selected Signature Range products include a 24-month manufacturer’s warranty.

The applicable warranty period begins on the date of purchase.

Vault Smart Locks products are intended for normal residential use. The voluntary manufacturer’s warranty does not cover products installed or used for commercial, industrial, institutional or other non-residential purposes, including:

  • Offices, retail premises, warehouses or factories;
  • Hotels, motels, hostels, serviced apartments or short-term accommodation;
  • Apartment building common areas or shared-access doors;
  • Schools, hospitals, aged-care facilities or similar premises;
  • Business premises;
  • High-traffic doors; or
  • Any other application involving use beyond ordinary private residential use.

Any warranty applying to a commercial or non-residential installation must be separately agreed to by Vault Smart Locks in writing before purchase or installation.

The commercial-use exclusion applies only to Vault Smart Locks’ voluntary manufacturer’s warranty. It does not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Local Warranty Assessments

For lock-related warranty issues within Sydney, Brisbane, Melbourne, Adelaide and Perth, a $200 warranty assessment holding fee may apply.

The holding fee will be refunded where the issue is assessed and confirmed to be covered by the manufacturer’s warranty.

Non-Local Warranty Assessments

For locations outside the above service areas, a $250 warranty assessment holding fee may apply.

The holding fee will be refunded where the issue is assessed and confirmed to be covered by the manufacturer’s warranty.

For customers in remote locations, Vault Smart Locks may require the product to be returned for assessment.

Where a product is assessed as not being covered by warranty, Vault Smart Locks may, at its discretion, offer a discounted replacement product.

Customers must cooperate with reasonable troubleshooting, inspection and product-return requirements. Failure to return a product when reasonably requested may result in the voluntary warranty claim being closed or a replacement offer being withdrawn.

The complete terms, exclusions and claims process are set out in the Vault Smart Locks Warranty Policy.

Nothing in this section excludes, restricts or modifies any rights available under the Australian Consumer Law.

Account and Login Security

You may be required to create an account to place an order or access certain website features.

You are responsible for maintaining the confidentiality of your username, password and account information.

You must notify Vault Smart Locks promptly if you become aware of unauthorised access to or use of your account.

You are responsible for orders and actions made using your account credentials, except to the extent that responsibility cannot lawfully be imposed on you.

Intellectual Property

All content on this website, including text, graphics, logos, product names, images, videos, designs and software, is owned by or licensed to Vault Smart Locks.

You must not copy, reproduce, adapt, transmit, distribute, modify, publish or commercially use any website content without our prior written consent.

You must not use our business names, product names, trademarks, logos or other brand material without our express written authorisation.

Restricted Use and Linking

You are granted a limited, revocable and non-exclusive licence to access and use the website for lawful purposes.

You must not use the website or its content in connection with the sale, advertisement or promotion of products unrelated to Vault Smart Locks without our written consent.

You may hyperlink to our website only in a lawful and non-misleading manner. Vault Smart Locks may require you to remove a link at any time.

Website Information, Accuracy and Warnings

Vault Smart Locks takes reasonable care when presenting information on the website. However, except where required by law, we do not guarantee that all information will be complete, current, error-free or suitable for every individual purpose or installation.

We do not guarantee that the website will always be available or free from viruses, technical faults, interruptions or other harmful components.

You are responsible for implementing appropriate security precautions when accessing or using the website.

Limitation of Liability

To the fullest extent permitted by law, Vault Smart Locks excludes liability for indirect, incidental, special or consequential loss arising from the use of the website, products or services.

Nothing in these Terms excludes, restricts or modifies:

  • Any consumer guarantee;
  • Any right or remedy under the Australian Consumer Law; or
  • Any liability that cannot lawfully be excluded, restricted or modified.

Where liability can lawfully be limited, Vault Smart Locks’ liability may, at its discretion and subject to applicable law, be limited to:

  • Replacing the goods;
  • Repairing the goods;
  • Paying the cost of replacing the goods;
  • Paying the cost of repairing the goods; or
  • Re-supplying the relevant services.

Indemnity

To the extent permitted by law, you agree to indemnify Vault Smart Locks and its directors, employees, contractors and related entities against claims, losses, damages and reasonable expenses resulting from:

  • Your breach of these Terms;
  • Your unlawful use of the website;
  • Your misuse or unauthorised modification of a product; or
  • Information or material supplied by you that infringes another person’s rights.

Linked Websites

This website may contain links to websites operated by third parties.

These links are provided for convenience only. Vault Smart Locks does not control, endorse or accept responsibility for third-party websites, their content, products, services, security or privacy practices.

Your use of a third-party website is at your own risk and may be subject to separate terms and conditions.

Priority of Documents

Where there is an inconsistency between these Terms and another Vault Smart Locks policy or document, the following order of precedence applies unless expressly stated otherwise:

  1. Product or service-specific terms agreed in writing;
  2. These Terms and Conditions;
  3. The Warranty Policy, Returns Policy and other website policies; and
  4. Other website content.

Nothing in this section excludes, restricts or modifies rights available under the Australian Consumer Law.

General Provisions

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

Waiver: A failure or delay by Vault Smart Locks in enforcing a right does not constitute a waiver of that right.

Interpretation: References to “including” mean “including without limitation”.

Entire Agreement: These Terms, together with any applicable product-specific terms and policies, constitute the agreement between you and Vault Smart Locks regarding your use of the website and purchase of products.

Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia.

You submit to the jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

Contact Us

For questions, returns, or warranty claims, please contact:

📧 info@vaultsmartlocks.com.au
 🌐 www.vaultsmartlocks.com.au